What is SSOW California?

Through thought-leading content, big ideas speakers and global community, SSOW has established a reputation as the world's largest and longest running event for Shared Services, Outsourcing, Transformation & GBS professionals!

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2018 Unrivaled Speakers Giving You a 360 View of the West Coast Shared Services Landscape

Don Fertman

Chief Development Officer
Subway World Headquarters

Brenda Sural

Senior Vice President | Chief HR Operating Officer
Northern Trust

Will Swanson

VP of HR Shared Services
Schneider Electric

Guillermo Diaz

Chief Information Officer

Bob Eicholtz

Vice President, HR Systems & Services
Ahold Delhaize

Matt DiGenarimo

Vice President of Operations and author of "Extreme Operational Excellence"

Chris Wood

VP, Transformation

Heather Yurko

Chief of Staff, Employee Services and Lead, Future of Work, Employee Services

Lars J. Christophers

GBS Head of Operations

Luanne S. Gutermuth

Executive Vice President and Chief Administrative Officer
WGL and Washington Gas

Janet Ramey

SVP, Employee Services

John Smith

General Counsel of GBS and VP for Cybersecurity Law

Vic Verma

Global Chief Information Officer
International Flavor & Fragrances

Suzanne Graham

Senior HR Manager

Sam Steinhardt

Assistant Vice President, Shared Services
Stanford | University IT

Andy Parsons

Head of HR Operations & Shared Services
Rolls-Royce North America

Pavan Pamidimarri

Vice President, Global Business Services
Levi Strauss & Co.

Zeya Ottomone

CIO, Enterprise Software

Jim Loftin

Head of Sourcing and Procurement
Silicon Valley Bank

Rafael Sandoval

VP Finance and Managing Director, GBS, Guadalajara Center

Ime Ekanem

Global Head of Finance and Accounting BPO


Unparalleled content that will take your organization from A-Z


September 24:
Site Tour Day

Choose from one of our exciting site tours for a hands on learning experience!

Lunch & Learns

September 25:
Workshop Day

Select from a variety of deep-dive workshops on a range of challenges across all maturity levels and functions

Annual Cocktail Reception

September 26:
Main Day 1

Get tactical with our Interactive Discussion Groups (IDGs) and discuss your most pressing challenges with peers in an intimate yet highly interactive setting

Lunch & Learns

September 27:
Main Day 2

Map out your SSO journey by attending our maturity curve tracks and see how you can accelerate up the maturity curve in 0-100

See the Agenda


Experience all that SSOW and San Jose has to offer!


Book Signings

Grab a signed copy of our Keynote’s best seller

Lunch & Learns

Demo Drive and Raffle

Meet with best-in-class service providers and win top-notch prizes

Annual Cocktail Reception

Annual Cocktail Reception

Let your hair down with drinks, tunes and a few surprises…

Lunch & Learns

Experience Sunny San Jose

From high-tech industries to low-key vineyards, San Jose in September is the place to be.

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Sponsors & Exhibitors