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September 24 - 27, 2018 | San Jose

AGENDA DAY 3

7:30 am - 8:15 am Registration & Morning Coffee

8:15 am - 8:20 am Opening Remarks from the SSON Team

8:20 am - 8:30 am Opening Remarks from the Chairman

Brad DeMent - Partner ScottMadden, Inc.


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Brad DeMent

Partner
ScottMadden, Inc.

8:30 am - 9:15 am CREATE A SERVICE CULTURE: Lessons Learned from an “Under Cover Boss”

Don Fertman - Chief Development Officer Subway World Headquarters
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Don Fertman

Chief Development Officer
Subway World Headquarters

9:15 am - 10:00 am “From Zero to Enterprise Grade Automation Service" - A Step By Step Guide To Setup An Enterprise Grade Automation Service.

Vivek Khurana - Global Automation Service Lead, AI Center of Excellence Pfizer
Josh Noble - Practice Director Blue Prism


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Vivek Khurana

Global Automation Service Lead, AI Center of Excellence
Pfizer

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Josh Noble

Practice Director
Blue Prism

10:00 am - 11:00 am Morning Networking Break and Demo Drive in the Exhibition Hall

Group 7

IDG 1: Driving Human Centered Design and User Experience through Shared Services

11:00 am - 12:25 pm IDG 1: Driving Human Centered Design and User Experience through Shared Services
Patrick L. McClain - Leader, HR Process and Integration Human Resources Sutter Health
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Patrick L. McClain

Leader, HR Process and Integration Human Resources
Sutter Health

IDG 2: Lead the Change and Create a Center of Excellence Brand to Attract Talent

11:00 am - 12:25 pm IDG 2: Lead the Change and Create a Center of Excellence Brand to Attract Talent
Todd Blevins - Vice President Shared Services UL
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Todd Blevins

Vice President Shared Services
UL

IDG 3: Manage Change Fatigue

11:00 am - 12:30 pm IDG 3: Manage Change Fatigue

IDG 4: The Path to Evolution Scaling and Geographic Growth

11:00 am - 12:25 pm IDG 4: The Path to Evolution Scaling and Geographic Growth
Suzanne Graham - Senior HR Manager Amazon
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Suzanne Graham

Senior HR Manager
Amazon

IDG 5: The Outsourcing Journey: Regulatory Considerations

11:00 am - 12:25 pm IDG 5: The Outsourcing Journey: Regulatory Considerations
Jim Loftin - Head of Sourcing and Procurement Silicon Valley Bank
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Jim Loftin

Head of Sourcing and Procurement
Silicon Valley Bank

IDG 6: RPA 101: “Take the Robot out of the Human”

11:00 am - 12:25 pm IDG 6: RPA 101: “Take the Robot out of the Human”

IDG 7: Blockchain: Technology Improvements are Making it a Shared Services Reality

11:00 am - 12:25 pm IDG 7: Blockchain: Technology Improvements are Making it a Shared Services Reality

IDG 8: New Business Intelligence Tools: Data, Reporting and Analytics are the Next Frontier

11:00 am - 12:25 pm IDG 8: New Business Intelligence Tools: Data, Reporting and Analytics are the Next Frontier

Track A: Launching - Chairperson's Opening Remarks

1:40 pm - 1:45 pm Track A: Launching - Chairperson's Opening Remarks

Track B: Evolving - Chairperson's Opening Remarks

1:40 pm - 1:45 pm Track B: Evolving - Chairperson's Opening Remarks
Sanjeev Kumar - Director of HR Shared Services The World Bank Group
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Sanjeev Kumar

Director of HR Shared Services
The World Bank Group

Track C: Maturing - Chairperson's Opening Remarks

1:40 pm - 1:45 pm Track C: Maturing - Chairperson's Opening Remarks

Track A: Launching: PANEL: Signs that Show that Your Talent is Ready for a Modern SSC

1:45 pm - 2:25 pm Track A: Launching: PANEL: Signs that Show that Your Talent is Ready for a Modern SSC
Douglas J. Apu-Gutierrez - Senior Manager, Finance Controllership Culture, Engagement & Communications HP Inc.
Steve Ellis - Senior Director, SSO Dana Incorporated
Julie Christenson - Head of Innovation and Communication, USFSC Alcon Laboratories, a Novartis Division
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Douglas J. Apu-Gutierrez

Senior Manager, Finance Controllership Culture, Engagement & Communications
HP Inc.

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Steve Ellis

Senior Director, SSO
Dana Incorporated

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Julie Christenson

Head of Innovation and Communication, USFSC
Alcon Laboratories, a Novartis Division

Track B: Evolving: Look Beyond Shared Services Measurements: It’s a Balancing Act

1:45 pm - 2:25 pm Track B: Evolving: Look Beyond Shared Services Measurements: It’s a Balancing Act
Brenda Sural - Senior Vice President | Chief HR Operating Officer Northern Trust
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Brenda Sural

Senior Vice President | Chief HR Operating Officer
Northern Trust

Track C: Maturing: Talent Development and Rescale for an Automated World

1:45 pm - 2:25 pm Track C: Maturing: Talent Development and Rescale for an Automated World

2:25 pm - 2:30 pm 5 minute transition

Track A: Launching: Your Relationship with IT: Make it your Partner not a Roadblock

2:30 pm - 3:30 pm Track A: How to Align your Business Processes to Achieve RPA Success
Kane Peschl - Sr. Robotics Solution Specialst Redwood Solutions
Sean Rocha - Account Executive Robotics Redwood Software
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Kane Peschl

Sr. Robotics Solution Specialst
Redwood Solutions

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Sean Rocha

Account Executive
Robotics Redwood Software

Track B: Evolving: FIRESIDE CHAT: Create a Culture that Drives Innovation

2:30 pm - 3:10 pm Track B: Evolving: FIRESIDE CHAT: Create a Culture that Drives Innovation
Andy Parsons - Head of HR Operations & Shared Services Rolls-Royce North America
AJ Bernstein - Senior Director, Financial Shared Services LinkedIn
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Andy Parsons

Head of HR Operations & Shared Services
Rolls-Royce North America

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AJ Bernstein

Senior Director, Financial Shared Services
LinkedIn

Track C: Maturing: Delivering Decision Support through Data Analytics

2:30 pm - 3:10 pm Track C: Maturing: Delivering Decision Support through Data Analytics
Chris Wood - VP, Transformation FedEx
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Chris Wood

VP, Transformation
FedEx

3:15 pm - 3:20 pm 5 minute transition

3:15 pm - 4:00 pm Mid Afternoon Refreshment Break in our Expansive Expo Hall & "Meet your Customer Program"

Track A: Launching: Pitfalls to Avoid: “If Only I Knew Then What I Know Now”

4:05 pm - 4:45 pm Track A: Launching: Pitfalls to Avoid: “If Only I Knew Then What I Know Now”
Suzanne Leopoldi-Nichols - President Global Business Services UPS
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Suzanne Leopoldi-Nichols

President Global Business Services
UPS

Track B: Evolving: Look for Automation and Growth Opportunities to Deliver Value and Innovation

4:05 pm - 4:45 pm Track B: Evolving: Look for Automation and Growth Opportunities to Deliver Value and Innovation

Track C: Maturing: Accelerating Business Outcomes Using Captive or Outsourced Shared Services

4:05 pm - 4:45 pm Track C: Maturing: Accelerating Business Outcomes Using Captive or Outsourced Shared Services
Ime Ekanem - Global Head of Finance and Accounting BPO Uber
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Ime Ekanem

Global Head of Finance and Accounting BPO
Uber

4:45 pm - 4:50 pm 5 minute transition



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Jason Jesensky

VP Sales
UiPath

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Herman Brown Jr.

Chief Information Officer, Office of District Attorney
City and County of San Francisco

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JP Saini

Chief Information Officer
TRC Companies Inc.

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Vic Verma

Global Chief Information Officer
International Flavor & Fragrances

5:35 pm - 6:15 pm CASE STUDY: Process Matters: Shift to a Positive Process Improvement Culture



6:15 pm - 7:30 pm SSOW Cocktail Party