Live Chat Software
September 24 - 27, 2018 | San Jose

AGENDA DAY 4

8:00 am - 8:35 am Registration & Morning Coffee

8:45 am - 9:30 am INSPIRATIONAL KEYNOTE: Extreme Operational Excellence: Applying the U.S. Nuclear Submarine Culture to Your Organization

Matt DiGenarimo - Vice President of Operations and author of "Extreme Operational Excellence" Veolia
img

Matt DiGenarimo

Vice President of Operations and author of "Extreme Operational Excellence"
Veolia

9:30 am - 10:15 am KEYNOTE: Transforming Human Resources for the Future: Our Journey Towards a Leading Practice Service Delivery Model

Derek Reisinger - Executive Director - Human Resources Service Center / Operations Cedars-Sinai


img

Derek Reisinger

Executive Director - Human Resources Service Center / Operations
Cedars-Sinai

8:00 am - 8:50 am Morning Networking and Refreshments Break in the Expo Hall - Demo Drive Prize Giveaway - Book Signing with Matt DiGenarimo

Track A: Launching: Chairperson’s Opening Remarks

11:10 am - 11:20 am Track A: Launching: Chairperson’s Opening Remarks

Track B: Evolving: Chairperson's Opening Remarks

11:10 am - 11:20 am Track B: Evolving: Chairperson's Opening Remarks
Sanjeev Kumar - Director of HR Shared Services The World Bank Group
img

Sanjeev Kumar

Director of HR Shared Services
The World Bank Group

Track C: Maturing: Chairperson's Opening Remarks

11:10 am - 11:20 am Track C: Maturing: Chairperson's Opening Remarks

Track A: Launching: Streamline Processes through the Lean Journey

11:20 am - 12:00 pm Track A: Launching: Streamline Processes through the Lean Journey
Rafael Sandoval - VP Finance and Managing Director, GBS, Guadalajara Center Flex
img

Rafael Sandoval

VP Finance and Managing Director, GBS, Guadalajara Center
Flex

Track B: Evolving: Stakeholder Management: Communication and Alignment

11:20 am - 12:00 pm Track B: Evolving: Stakeholder Management: Communication and Alignment
Luanne S. Gutermuth - Executive Vice President and Chief Administrative Officer WGL and Washington Gas
img

Luanne S. Gutermuth

Executive Vice President and Chief Administrative Officer
WGL and Washington Gas

Track C: Maturing: Fast-Track to Adding Sustainable Value

11:20 am - 12:00 pm Track C: Maturing: Fast-Track to Adding Sustainable Value
Megan Glide Villasenor - Assistant Director for Customer Service & Strategic Initiatives, Shared Services University of California, Davis
img

Megan Glide Villasenor

Assistant Director for Customer Service & Strategic Initiatives, Shared Services
University of California, Davis

12:05 pm - 12:35 pm 5 minute transition

12:10 pm - 1:10 pm Networking Lunch

1:10 pm - 1:55 pm PANEL: Shared Services: From the Back Office to the Hotbed of Innovation

Lars J. Christophers - GBS Head of Operations ABB
Pavan Pamidimarri - Vice President, Global Business Services Levi Strauss & Co.
img

Lars J. Christophers

GBS Head of Operations
ABB

img

Pavan Pamidimarri

Vice President, Global Business Services
Levi Strauss & Co.

1:55 pm - 2:40 pm Keynote: Information Governance & International Compliance

John Smith - General Counsel of GBS and VP for Cybersecurity Law Raytheon
img

John Smith

General Counsel of GBS and VP for Cybersecurity Law
Raytheon

img

Laurie Toscano

VP IT Customer Experience and Technologies
The Related Companies

img

Suzanne Leopoldi-Nichols

President Global Business Services
UPS

img

Zeya Ottomone

CIO, Enterprise Software
ABB

img

Calvin St. Juste

Executive Director of Digital Care Strategy and Customer Operations
Comcast

img

Harvey Livingston

Regional Vice President - OBTM-Web Center
AT&T