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September 24 - 27, 2018 | San Jose

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Your Full Event Information Guide to SSOW California!

SSOW is heading out west! Join us in this September 24 - 27, for the 2nd Annual Shared Services and Outsourcing Week California. Access our official agenda today and take a look at our 40+ experts already set to speak at the event.Fill out the form to download the brochure or email geena.m ...

Featured Download

Shared Services and Outsourcing Week California Post Show Report

Gain insights from onsite! Take a look at our post show report to learn key findings from past events. Download using the form or request a copy via email by emailing

Registration Form

Want to join us at SSOW California? Fill out this form and email it to to join the event!

Current Attendee Snapshot

Take a look at the current snapshot of the companies and job titles attending this year's SSOW California!

Anticipated Attendee List

Here is a list of who we anticipate joining us this September. Will you be there to meet them?  If you prefer to receive a copy via email 

2017 Shared Services Past Presentations

In this exclusive package of speaker presentations includes experts who have spoken about Planning & Launching, Finance Transformation, Global Process Ownership & Global Business Services. It includes:Implementing global HR Shared Services at Western Digital in a Change Manage ...

Here's what to expect at SSOW Autumn!

Introducing SSON’s Inaugural Event Bringing Finance, GPO, GBS, and Planning & Launching Professionals Together!

Shared Services and Outsourcing Week - Sponsorship Prospectus

If you would like to have a copy of the sponsorship prospectus sent to you directly, please email

Global State of the SSO Industry Report 2018

Access SSON’s annual state of the industry report that highlights the underlying trends driving these shifts, identifies the ‘new and improved’ profile of a modern Shared Services team, and more! Either download the report today by filling out the form or request a copy via email by reaching out ...

Featured Content

Evolution of Global Business Services (GBS) 2017: The Story

SSON Analytics has identified 184 shared services organisations (SSOs) that have embarked on their Global Business Services (GBS) journey.Play with the data in this interactive report to answer core questions such as:What type of enterprises are choosing to adopt a GBS model? What does the rate of growth of GBS...

GPO Success Tips with Oracle for the Modern Digital Finance Organization

We spoke with Loren Mahon, Vice President, Finance Systems, CEO Office at Oracle. She discussed:What she believes should be the Global Process Owners Role in an agile finance teamWhat it would take to have GPO success in the modern digital finance organizationChanges that Oracle has made which helped develop innovative...

The Shared Services Maturity Curve: Where Do You Fall?

In this interactive report, travel through the four levels of shared services maturity (Emerging, Evolving, Adding Value and GBS) to find out where you currently fall and what you need to do in order to advance your SSO to the next level.If you have any questions or are having trouble...

How GBS Supports Digitalization

Global business services have grown exponentially over the past 5 years. And it is no surprise the intelligent automation revolution has been occurring simultaneously. With the consistent growth and competition in the industry, staying ahead of the trends has become a critical component of strategy. As a result of mutual...

Amazon HR: We Like To Test Things Here

In contact centers it’s generally taken as an article of faith that first contact resolution (FCR) yields a better customer experience than requiring multiple contacts. Makes sense. But because Amazon is prone to questioning things, we wanted to see if this was the case for employees contacting our Employee Resource...

Redefining Skills and Capabilities for the Digital Evolution

The shared services industry has developed more value as a result of combing its functions with digital & automated technologies. Throughout this development process, the skills in demand have evolved as well. Take a look at these 6 redefining skills and capabilities for the digital evolution in the new world...

US Shared Services Centers Trends in Talent and Technology 2018

Take a look at this interactive report based on SSON's 2018 market report! Learn about the strategies and knowledge services from more than 180 shared services executives in this exclusive report.

HR at Shared Services & Outsourcing Week California

HR shared services is an innovative function that can transform your company by improving efficiency and accuracy! Take a look at the ground-breaking HR-focused content featured at this year's SSOW California.

Redefining Skills and Capabilities for the Automated Revolution of Your Office

Shared services is a constantly evolving industry that requires a workforce to evolve with it. Take a look at the 6 skills will need to give you a competitive advantage!

5 Tips on How to Scale Robotics Successfully

Even though RPA is a great shared services enabler, some still fail to scale the processes across their entire enterprise. Learn more about how to scale your RPA succesfully from the start with these 5 helpful tips!

3 Steps For P2P GPO Success

Anyone acting as a GPO, moving into the role or working on a broader project it needs to audit its performance. We'll dive into what's needed more at the summit, but until then consider these three steps:Knowing when you're GPO readyDefining the right person for the roleCreating a road map...

Department of Veterans' Affairs Multifunctional SSO

We sat down with Thomas Muir, Executive Director, Support Services, MyVA Program Office. He took us through how implementing a multifunctional shared services organization focused on customer service at the VA was so successful, best practices to consider along the SSO journey, challenges that were come across in past year...

What can GBS do for your Enterprise?

The concept of Global Business Services has been around since the turn of the Millennium, and global brands like Proctor & Gamble, Unilever and Coca-Cola have already pioneered its development as the natural next step in their Shared Services journeys. Download this interview to learn about their SS journeys. 

Keys to Launching a New SSO

Vice President and Assistant Corporate Controller at Parker-Hannifin, Tony Sayer, disscusses the key steps of building a solid business case to jumpstart an SSO journey, what you can do to assure you are getting the most out of each step, best practices to consider along an SSO journey, challenges that...

What Finance Pioneers Are Doing

As always, there are the pioneers amongst us who are blazing a path into the future. We have reviewed some of the most impressive examples to date, to identify how and where these pioneers are making a difference. Here are seven areas that offer real opportunities for change – and...

Five Influential Service Drivers

This is the Shared Services Creed: "I believe our current Shared Services strategy will deliver a dramatic and recognized value to the organization beyond cost savings. This belief system separates the more advanced models from the traditional ones." Nearly 3/4 of respondents to SSON's State of the Industry Survey agree...

Launching Shared Services Late

Vale, formerly known as Companhia Vale do Rio Doce or CVRD, was a state-owned business until 1998, when it was privatized. Shortly after privatization, in 2001, there was a change in the control group, which led to a much stronger focus on growth, rather than on dividend generation. This new...

Six lessons for launching a SSC

‘Having the opportunity to meet other colleagues during Shared Services & Outsourcing Network (SSON) conferences, many organizations copy and/or mirror ONE existing SSO model with all the associated “child sicknesses”. Analyzing this model – and reading these articles, I am not surprised many companies are struggling in the first years...

10 Mistakes Made When Implementing Shared Services

SSON reached out to some of the biggest names in shared services and outsourcing to get their take on the most common - and potentially most devastating - mistakes companies make when setting up shared service organizations. The result: the Top Ten Mistakes Made When Implementing Shared Services.

10 MORE Mistakes When Starting SSCs

When SSON published “Top Ten Mistakes Made When Implementing Shared Services” experts across the shared services and outsourcing space advice on the most common errors organizations make when creating a shared services organization, the response was so popular that we decided to return to the issue. After all, the litany...

Tips to Survive Finance Integration

Bryce Tawney has held shared services leadership roles for oil field services giant Halliburton for the past seven years. He recently stepped into an M&A finance integration lead role where his recent focus has been to quickly learn best practices and keys to successful integrations. From a multitude of resources...

SSON's State of the Industry Report

The annual report from SSON is the most anticipated article in the shared services industry each year, addressing the current industry landscape, the future of shared services, and everything in between. The report survey's the largest pool of shared services executives from around the globe to gain real insights and...

5 Ways to Leverage RPA

Historically, RPA has experienced somewhat of a mixed reception by employees who fear of being replaced and senior leadership who often dismiss it as relevant only to organizations that deal with high transactional volumes and big budgets. Despite these views, the demand for RPA tools is growing quickly and is...

Intercompany Accounting: Cleaning It Up & Keeping It Clean

With tax authorities globally now applying new pressure through increased regulation and more stringent audits impacting intercompany transactions, penalties can be steep, swift and severe. Mastercard's Rebecca Howard has written this whitepaper specifically for SSON's members, to point a spotlight at this problem.

Indirect Procurement Market Report

Download your free copy to find out how effective current supplier engagement practices are; how catalog management could be optimized; where procurement practices are proving most successful; and future improvement plans. And more!

Shared Services Landscape on the U.S. West Coast

This interactive report maps out the 479 Captive/Hybrid SSCs across the U.S. West Coast. Play with the data to answer core questions such as:Where are the SSCs hotspots in the West Coast?What functions are most popular & what are the emerging functions?What industries are performing domain specific functions?What industries &...

5 Issues in Finance Transformation

Check out this article detailing the top five issues surrounding Finance Transformation and learn more about the topic.

The Rundown on SSOW Autumn

This is your guide to everything Shared Services & Outsourcing Week Autumn! Take a closer look at the individual tracks, the benefits of our sessions, and what's new at the event.

Speaker Snapshot: Paul Finke, Senior Director at the Gap Inc.

SSON spoke with SSOW Autumn Speaker Paul Finke, Senior Director of Payables & Revenue Accounting at the Gap Inc. about best practices and lessons learned for effectively managing shared services talent. Get a sneak peak on how shared services leaders at The Gap effectively manage a cross-generational workforce, recruit top-notch...

3 Reasons to Attend

Here are 3 Reasons to attend SSOW Autumn.

Benchmarking Analysis of West Coast SSCs

Findings from a live audience polling conducted during North American SSO Week in March 2017.

Intelligent Automation Insights from NASA, Warner Bros, & BNY Mellon

This exclusive material contains interviews with 3 experts on IA:Jon Theuerkauf, Managing Director, Head of Performance Excellence, Robotic Process Automation & COE Program Head at BNY Mellon.Jason Barkham, Vice President of Business Transformation Solutions at Warner Bros. Entertainment Inc. Jim Walker, Services Portfolio Manager at the National Aeronautics and Space Administration...

BNY Mellon’s Innovative & Cutting-Edge RPA Approach

Jon Theuerkauf is the Managing Director, Head of Performance Excellence, Robotic Process Automation & COE Program Head at BNY Mellon. In our chat with Jon, he discussed:The approach he has taken at BNY Mellon with RPA and the results this has producedSteps in developing a fast & furious (yet sound...

Steps in Choosing an IA Business Model with Warner Bros. Entertainment

We sat down with Jason Barkham, Vice President of Business Transformation Solutions at Warner Bros. Entertainment Inc.In our chat with Jason, he discussed:Ways an organization can determine opportunities and leverage them to achieve process optimizationExamples of how an organization would choose an intelligent automation tool and business modelIntelligent automation models...

How NASA is Making the Most of Intelligent Automation

Jim Walker is the Services Portfolio Manager at the National Aeronautics and Space Administration (NASA) Shared Service Center (NSSC). We sat down with him to discuss:Innovative technology solutions implemented into NASA and the hurdles that were encounteredExamples of the successes NASA has had with implementation of intelligent automationHow the NSSC...

"LEE TALKS" Episode 1: Intelligent Automation as a Shared Services Value Add

Rochelle Hood, SSON’s Global Head of Customer Analytics and Research, led an interview series with Lee Coulter from Ascension to explore thought leadership and a strategic vision on the impact, benefits and opportunities from Intelligent Automation. Watch this first episode to find out how Intelligent Automation will change the way...

Advancing Your Shared Services with Robotic Process Automation

Organizations continuously strive to achieve greater efficiencies and more streamlined operations as a matter of course, particularly with Shared Services. Robotic Process Automation (RPA) is the latest proposition to promise a quantum advance for Shared Services. Download the content to learn more about RPA and it's benefits to your organization!Courtesy...

Navigating the Maturity Curve with SSOW Fall

Where do you land on the Shared Services Maturity curve? Where do you want to be? Take a look at this infographic outlining how the Shared Services and Outsourcing Week Autumn event will help you navigate through the planning, evolving and maturing phases.

Why Shared Services’ Role is a Proof of Concept for Blockchain

For many SSOs, blockchain is still considered another “revolutionary” head-turning technology that is relegated as something that’s nice to know but not like to have, considering most are still focused on the last big new thing like RPA. But according to experts, Shared Services professionals will need to adopt a...

Moving Forward Together with Continuous Improvement

Combining multiple departments under a single leader does not necessarily result in an effective multifunction shared services center; you’ve got to be prepared with a much more strategic plan. In this session, you will see how developing a common vision and a compulsive reason to act can result in your...

Transforming the Way Business is Done: P&G's GBS Story

Follow along as Filippo Passerini, the former Head of P&G's GBS, and previous SSOW Keynote Speaker leads us on a journey through P&G's world-class global business services model.

Interactive Report: Millennial Talent, Digital Disruption and Customer Experience

Blending Q4 2017 data from 100+ North American Shared Services Centres, this report dives into the key themes of the upcoming 22nd North American Shared Services & Outsourcing Week 2018. Flip through to find out more on Millennial Talent, Digital Disruption and Customer Experience in North America Shared Services Organizations...