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Evolution of Global Business Services (GBS) 2017: The Story

Evolution of Global Business Services (GBS) 2017: The Story

SSON Analytics has identified 184 shared services organisations (SSOs) that have embarked on their Global Business Services (GBS) journey.

Play with the data in this interactive report to answer core questions such as:

  • What type of enterprises are choosing to adopt a GBS model? 
  • What does the rate of growth of GBS look like?
  • What functions are usually included in a GBS model?
  • Do SSOs usually include Global Process Owners (GPOs) in their GBS?
  • How important is standardizing systems when implementing GBS?
  • What is the maturity of SSOs that have a GBS model?
  • How does attrition rate vary across SSOs with different GBS maturity? 

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