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Evolution of Global Business Services (GBS) 2017: The Story

Evolution of Global Business Services (GBS) 2017: The Story

SSON Analytics has identified 184 shared services organisations (SSOs) that have embarked on their Global Business Services (GBS) journey.

Play with the data in this interactive report to answer core questions such as:

  • What type of enterprises are choosing to adopt a GBS model? 
  • What does the rate of growth of GBS look like?
  • What functions are usually included in a GBS model?
  • Do SSOs usually include Global Process Owners (GPOs) in their GBS?
  • How important is standardizing systems when implementing GBS?
  • What is the maturity of SSOs that have a GBS model?
  • How does attrition rate vary across SSOs with different GBS maturity? 
US Shared Services Centers Trends in Talent and Technology 2018

US Shared Services Centers Trends in Talent and Technology 2018

Take a look at this interactive report based on SSON's 2018 market report! Learn about the strategies and knowledge services from more than 180 shared services executives in this exclusive report.

Shared Services and Outsourcing Week - Sponsorship Prospectus

Shared Services and Outsourcing Week - Sponsorship Prospectus

If you would like to have a copy of the sponsorship prospectus sent to you directly, please email Jeff.Latimer@iqpc.com.

SSOW Fall - Past Attendee Snapshot

SSOW Fall - Past Attendee Snapshot

Click download to receive your copy!

Global State of the SSO Industry Report 2018

Global State of the SSO Industry Report 2018

Access SSON’s annual state of the industry report that highlights the underlying trends driving these shifts, identifies the ‘new and improved’ profile of a modern Shared Services team, and more! Either download the report today by filling out the form or request a copy via email by reaching out to geena.monaco@iqpc.com

Five Influential Service Drivers

Five Influential Service Drivers

This is the Shared Services Creed: "I believe our current Shared Services strategy will deliver a dramatic and recognized value to the organization beyond cost savings. This belief system separates the more advanced models from the traditional ones." Nearly 3/4 of respondents to SSON's State of the Industry Survey agree with this statement.

SSON's State of the Industry Report

SSON's State of the Industry Report

The annual report from SSON is the most anticipated article in the shared services industry each year, addressing the current industry landscape, the future of shared services, and everything in between. The report survey's the largest pool of shared services executives from around the globe to gain real insights and provides the most valuable analysis of the industry.

Indirect Procurement Market Report

Indirect Procurement Market Report

Download your free copy to find out how effective current supplier engagement practices are; how catalog management could be optimized; where procurement practices are proving most successful; and future improvement plans. And more!

Why Shared Services’ Role is a Proof of Concept for Blockchain

Why Shared Services’ Role is a Proof of Concept for Blockchain

For many SSOs, blockchain is still considered another “revolutionary” head-turning technology that is relegated as something that’s nice to know but not like to have, considering most are still focused on the last big new thing like RPA. But according to experts, Shared Services professionals will need to adopt a very different attitude to the opportunities that blockchain represents to both the digital back and front offices, and pretty quickly, or risk being left behind. See why by downloading this newly released article or email enquiryiqpc@iqpc.com to request a copy!

Interactive Report: Millennial Talent, Digital Disruption and Customer Experience

Interactive Report: Millennial Talent, Digital Disruption and Customer Experience

Blending Q4 2017 data from 100+ North American Shared Services Centres, this report dives into the key themes of the upcoming 22nd North American Shared Services & Outsourcing Week 2018. Flip through to find out more on Millennial Talent, Digital Disruption and Customer Experience in North America Shared Services Organizations (SSOs).