September 24 - 27, 2019 |

Meet the Speakers

Keynote Speakers

Don Fertman
Chief Development Officer
Subway World Headquarters

Matt DiGenarimo
Vice President of Operations and author of "Extreme Operational Excellence"
Veolia

Lars J. Christophers
GBS Head of Operations
ABB

John Smith
General Counsel of GBS and VP for Cybersecurity Law
Raytheon

Vic Verma
Global Chief Information Officer
International Flavor & Fragrances

Herman Brown Jr.
Chief Information Officer, Office of District Attorney
City and County of San Francisco

JP Saini
Chief Information Officer
TRC Companies Inc.

Pavan Pamidimarri
Vice President, Global Business Services
Levi Strauss & Co.

Calvin St. Juste
Executive Director of Digital Care Strategy and Customer Operations
Comcast

Zeya Ottomone
CIO, Enterprise Software
ABB

Laurie Toscano
VP IT Customer Experience and Technologies
The Related Companies

Vivek Khurana
Global Automation Service Lead, AI Center of Excellence
Pfizer

Harvey Livingston
Regional Vice President - OBTM-Web Center
AT&T

Josh Noble
Practice Director
Blue Prism

Margarett Buschkamp
Senior Operational Excellence Manager
Pankow

Jamie Lopez
Learning Analyst
Pankow

Derek Reisinger
Executive Director - Human Resources Service Center / Operations
Cedars-Sinai

"Meet the Customer" Program

Bob Eicholtz
Vice President, HR Systems & Services
Ahold Delhaize

Site Tour Leaders

Guillermo Diaz
Chief Information Officer
Cisco

Christian Bigsby
Vice President Workplace Resources
Cisco

Heather Yurko
Chief of Staff, Employee Services and Lead, Future of Work
Cisco

Janet Ramey
SVP, Employee Services
Cisco

Sam Steinhardt
Assistant Vice President, Shared Services
Stanford | University IT

Douglas Chalmers
UIT Shared Services, Cloud Vendor Manager
Stanford University

Workshop Leaders

Will Swanson
VP of HR Shared Services
Schneider Electric

Heather Yurko
Chief of Staff, Employee Services and Lead, Future of Work, Employee Services
Cisco

Janet Ramey
SVP, Employee Services
Cisco

Mark Davison
Global Partner, RPA
ISG

Scott Furlong
Partner, Head of Business Advisory Services
ISG

Trey Robinson
Partner
ScottMadden

Phil Searle
Founder and Managing Director
Chazey Partners

Trish Ferris
Partner
ScottMadden

Chairperson

Brad DeMent
Partner
ScottMadden

Track Chairperson

Sanjeev Kumar
Director of HR Shared Services
The World Bank Group

Speakers

Brenda Sural
Senior Vice President | Chief HR Operating Officer
Northern Trust

Chris Wood
VP, Transformation
FedEx

Luanne S. Gutermuth
Executive Vice President and Chief Administrative Officer
WGL and Washington Gas

AJ Bernstein
Senior Director, Financial Shared Services
LinkedIn

Suzanne Graham
Senior HR Manager
Amazon

Andy Parsons
Head of HR Operations & Shared Services
Rolls-Royce North America

Douglas J. Apu-Gutierrez
Senior Manager, Finance Controllership Culture, Engagement & Communications
HP Inc.

Megan Glide Villasenor
Assistant Director for Customer Service & Strategic Initiatives, Shared Services
University of California, Davis

Todd Blevins
Vice President Shared Services
UL

Steve Ellis
Senior Director, SSO
Dana Incorporated

Jim Loftin
Head of Sourcing and Procurement
Silicon Valley Bank

Rafael Sandoval
VP Finance and Managing Director, GBS, Guadalajara Center
Flex

Julie Christenson
Head of Innovation and Communication, USFSC
Alcon Laboratories, a Novartis Division

Ime Ekanem
Global Head of Finance and Accounting BPO
Uber

Patrick L. McClain
Leader, HR Process and Integration Human Resources
Sutter Health

Suzanne Leopoldi-Nichols
President Global Business Services
UPS

Jason Jesensky
VP Sales
UiPath

Matthew Qustitus,
Director, Automation – Integrated Services Finance
Eli Lilly and Company

Deborah Woodward
Sector Director of Global Transformation and Integration
Northrop Grumman

Kane Peschl
Sr. Robotics Solution Specialst
Redwood Solutions

Sean Rocha
Account Executive
Robotics Redwood Software

Advisory Board

David Bedard
SVP and CFO, Investment Groups
New York Life

JP Saini
Chief Information Officer
TRC Companies Inc.

Scott Furlong
Partner, Head of Business Advisory Services
Information Services Group (ISG)

Brad DeMent
Partner
ScottMadden, Inc.

Lee Heintz
Director of Global Process Development
Sandvik

Suzanne Leopoldi-Nichols
President Global Business Services
UPS

Delphine Bernard
Global Head of Finance Operations
Uber