Live Chat Software
September 24 - 27, 2018 | San Jose

Meet the Speakers

Keynote Speakers


Don Fertman
Don Fertman
Chief Development Officer
Subway World Headquarters
Matt DiGenarimo
Matt DiGenarimo
Vice President of Operations and author of "Extreme Operational Excellence"
Veolia
Lars J. Christophers
Lars J. Christophers
GBS Head of Operations
ABB
John Smith
John Smith
General Counsel of GBS and VP for Cybersecurity Law
Raytheon
Vic Verma
Vic Verma
Global Chief Information Officer
International Flavor & Fragrances
Herman Brown Jr.
Herman Brown Jr.
Chief Information Officer, Office of District Attorney
City and County of San Francisco
JP Saini
JP Saini
Chief Information Officer
TRC Companies Inc.
Pavan Pamidimarri
Pavan Pamidimarri
Vice President, Global Business Services
Levi Strauss & Co.
Calvin St. Juste
Calvin St. Juste
Executive Director of Digital Care Strategy and Customer Operations
Comcast
Zeya Ottomone
Zeya Ottomone
CIO, Enterprise Software
ABB
Laurie Toscano
Laurie Toscano
VP IT Customer Experience and Technologies
The Related Companies
Vivek Khurana
Vivek Khurana
Global Automation Service Lead, AI Center of Excellence
Pfizer
Harvey Livingston
Harvey Livingston
Regional Vice President - OBTM-Web Center
AT&T
Josh Noble
Josh Noble
Practice Director
Blue Prism
Margarett Buschkamp
Margarett Buschkamp
Senior Operational Excellence Manager
Pankow
Jamie Lopez
Jamie Lopez
Learning Analyst
Pankow
Derek Reisinger
Derek Reisinger
Executive Director - Human Resources Service Center / Operations
Cedars-Sinai

"Meet the Customer" Program


Bob Eicholtz
Bob Eicholtz
Vice President, HR Systems & Services
Ahold Delhaize

Site Tour Leaders


Guillermo Diaz
Guillermo Diaz
Chief Information Officer
Cisco
Christian Bigsby
Christian Bigsby
Vice President Workplace Resources
Cisco
Heather Yurko
Heather Yurko
Chief of Staff, Employee Services and Lead, Future of Work
Cisco
Janet Ramey
Janet Ramey
SVP, Employee Services
Cisco
Sam Steinhardt
Sam Steinhardt
Assistant Vice President, Shared Services
Stanford | University IT
Douglas Chalmers
Douglas Chalmers
UIT Shared Services, Cloud Vendor Manager
Stanford University

Workshop Leaders


Will Swanson
Will Swanson
VP of HR Shared Services
Schneider Electric
Heather Yurko
Heather Yurko
Chief of Staff, Employee Services and Lead, Future of Work, Employee Services
Cisco
Janet Ramey
Janet Ramey
SVP, Employee Services
Cisco
Mark Davison
Mark Davison
Global Partner, RPA
ISG
Scott Furlong
Scott Furlong
Partner, Head of Business Advisory Services
ISG
Trey Robinson
Trey Robinson
Partner
ScottMadden
Phil Searle
Phil Searle
Founder and Managing Director
Chazey Partners
Trish Ferris
Trish Ferris
Partner
ScottMadden

Chairperson


Brad DeMent
Brad DeMent
Partner
ScottMadden

Track Chairperson


Sanjeev Kumar
Sanjeev Kumar
Director of HR Shared Services
The World Bank Group

Speakers


Brenda Sural
Brenda Sural
Senior Vice President | Chief HR Operating Officer
Northern Trust
Chris Wood
Chris Wood
VP, Transformation
FedEx
Luanne S. Gutermuth
Luanne S. Gutermuth
Executive Vice President and Chief Administrative Officer
WGL and Washington Gas
AJ Bernstein
AJ Bernstein
Senior Director, Financial Shared Services
LinkedIn
Suzanne Graham
Suzanne Graham
Senior HR Manager
Amazon
Andy Parsons
Andy Parsons
Head of HR Operations & Shared Services
Rolls-Royce North America
Douglas J. Apu-Gutierrez
Douglas J. Apu-Gutierrez
Senior Manager, Finance Controllership Culture, Engagement & Communications
HP Inc.
Megan Glide Villasenor
Megan Glide Villasenor
Assistant Director for Customer Service & Strategic Initiatives, Shared Services
University of California, Davis
Todd Blevins
Todd Blevins
Vice President Shared Services
UL
Steve Ellis
Steve Ellis
Senior Director, SSO
Dana Incorporated
Jim Loftin
Jim Loftin
Head of Sourcing and Procurement
Silicon Valley Bank
Rafael Sandoval
Rafael Sandoval
VP Finance and Managing Director, GBS, Guadalajara Center
Flex
Julie Christenson
Julie Christenson
Head of Innovation and Communication, USFSC
Alcon Laboratories, a Novartis Division
Ime Ekanem
Ime Ekanem
Global Head of Finance and Accounting BPO
Uber
Patrick L. McClain
Patrick L. McClain
Leader, HR Process and Integration Human Resources
Sutter Health
Suzanne Leopoldi-Nichols
Suzanne Leopoldi-Nichols
President Global Business Services
UPS
Jason Jesensky
Jason Jesensky
VP Sales
UiPath
Matthew Qustitus,
Matthew Qustitus,
Director, Automation – Integrated Services Finance
Eli Lilly and Company
Deborah Woodward
Deborah Woodward
Sector Director of Global Transformation and Integration
Northrop Grumman
Kane Peschl
Kane Peschl
Sr. Robotics Solution Specialst
Redwood Solutions
Sean Rocha
Sean Rocha
Account Executive
Robotics Redwood Software

Advisory Board


David Bedard
David Bedard
SVP and CFO, Investment Groups
New York Life
JP Saini
JP Saini
Chief Information Officer
TRC Companies Inc.
Scott Furlong
Scott Furlong
Partner, Head of Business Advisory Services
Information Services Group (ISG)
Brad DeMent
Brad DeMent
Partner
ScottMadden, Inc.
Lee Heintz
Lee Heintz
Director of Global Process Development
Sandvik
Suzanne Leopoldi-Nichols
Suzanne Leopoldi-Nichols
President Global Business Services
UPS
Delphine Bernard
Delphine Bernard
Global Head of Finance Operations
Uber